- Open Outlook
- Go to File → Account Settings → Account Settings
- Confirm your Gmail/Workspace email is listed
- Make sure its status is Connected
- If not connected, click Repair
User Guideline:
How to Maintain Outlook Connected to Google Workspace (Step-by-Step) This guideline helps you to manage your Outlook mailbox when it is synced with Google Workspace using IMAP or Google Workspace Sync (GWSMO).
- Delete or archive old emails
- Empty your Deleted Items folder
- Use search for large attachments: has attachments: yes
- Delete or save attachments to Google Drive
- Create folders (Projects, Clients, Courses, etc.)
- Move emails into folders regularly
- Avoid too many sub-folders to prevent slow IMAP sync
- Keep only necessary rules
- Too many rules make Gmail–Outlook sync slow
- Ensure rules don’t auto-delete important emails
- Click Send/Receive All Folders
- Restart Outlook
- Check your internet connection
- Go to: File → Office Account → Update Options → Update Now
- This prevents syncing errors
- Store files in Google Drive, Shared Drive, or Google Docs
- Keeps mailbox light and sync fast
- Delete spam and empty trash
- Check labels and remove unnecessary filters
- This helps Outlook sync faster
- Create a folder “Backup Emails”
- Move important messages
- Export PST if needed: File → Open & Export → Export to a File
- Outlook not syncing
- Emails stuck in Outbox
- Duplicate emails appear
- Login or authentication fails